Shipping policy
Shipping Policy
Last updated: September 22, 2026
1. Where we ship
We ship worldwide from our warehouse in Dubai, United Arab Emirates. If your country is not available at checkout, contact us at support@bukasports.com and we will check what we can do.
2. Order processing
Orders are processed within 2-5 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. Pre-order items ship on the date stated on the product page. If your order includes both in-stock and pre-order items, it will ship once all items are available unless agreed otherwise.
3. Shipping methods and delivery times
We ship with various providers. Estimated delivery times after dispatch:
- Europe: 3-5 business days
- UAE & Middle East: 1-3 business days
- UK: 2-3 business days
- USA: 3-5 business days
Delivery times are estimates and not guaranteed. Delays caused by customs, weather, courier issues or public holidays are outside our control.
4. Shipping costs
Shipping costs are calculated at checkout based on the weight of your order and the destination. Free shipping on orders over €150 to destinations in Europe, UK, and USA.
5. Customs, duties and taxes
Our prices and shipping fees do not include customs duties, import taxes, VAT or clearance fees. These charges are set by your country's customs authority and are the full responsibility of the customer. They are usually collected by the courier before or at delivery.
We recommend checking your country's import rules before ordering. If a parcel is refused or not collected because customs charges were not paid, the shipping cost will not be refunded, and any return shipping or additional charges will be deducted from any refund.
6. Tracking
Once your order ships, you will receive an email with your tracking number. Please allow up to 24–48 hours for tracking to update.
7. Address accuracy
Please make sure your shipping address and phone number are correct and complete. BUKA is not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect address or failed delivery, re-shipping costs are paid by the customer.
To change your address, contact us at [email] as soon as possible. We can only change it before the order is dispatched.
8. Lost or damaged parcels
If your tracking shows no movement for more than [10] business days, or your parcel arrives damaged, contact us at support@bukasports.com with your order number and photos of the parcel. We will open a claim with the courier and arrange a replacement or refund once the claim is resolved.
If tracking shows your parcel as delivered but you have not received it, check with neighbours and your local courier office first, then contact us within [5] days.
9. Contact us
For any shipping questions, contact us at support@bukasports.com or WhatsApp +971 58 591 7702.