Refund policy

Returns & Refunds Policy

Last updated: September 9, 2026

Thank you for shopping with BUKA. Please read this policy carefully before placing your order.

1. All sales are final

We do not accept returns or exchanges for change of mind, incorrect size selection, wrong colour or model selection, or any other mistake made when placing an order. Please check our Size Guide and product descriptions carefully before completing your purchase. If you are unsure about sizing, contact us at support@bukasports.com before ordering and our team will be happy to help.

2. Faulty or defective items

If your item arrives faulty, damaged or with a manufacturing defect, we will offer either a replacement of the same item (subject to availability) or a full refund of the item price.

To be eligible, you must contact us within [7] days of receiving your order at [email] with your order number, a description of the fault, and clear photos or video showing the defect and the packaging. Items must be unused (apart from the inspection needed to discover the fault), with original tags and packaging.

We will review your claim and reply within [3–5] business days. If approved, we will provide return instructions. BUKA covers the return shipping cost for approved faulty items. Refunds are issued to the original payment method within [10] business days of receiving and inspecting the returned item.

The following are not considered defects: normal wear and tear, damage from misuse, improper washing or care, or alterations; minor variations in colour due to screen display settings; and natural changes in materials such as leather softening or fading over time.

3. Wrong item sent

If we sent you the wrong item, contact us within [7] days of delivery and we will arrange an exchange or refund. 

4. Customs, duties and taxes

Product prices and shipping fees on our website do not include customs duties, import taxes, VAT or clearance fees. These charges are set by the destination country and are the full responsibility of the customer. They are paid directly to the courier or customs authority on delivery.

If a parcel is refused or not collected because customs charges were not paid, no refund will be issued for the shipping cost, and any return shipping or charges incurred will be deducted from any refund. Customs duties and taxes paid by the customer are not refundable by BUKA.

5. Non-returnable items

For hygiene reasons, the following items cannot be returned unless faulty: [handwraps, mouthguards, socks, underwear/compression wear, sale or discounted items, custom or personalised products].

6. Contact us

For any questions about this policy, contact us at support@bukasports.com or WhatsApp +971 58 591 7702.